Refund policy

Last updated: 10/24//2026. 

This policy applies to orders placed for personal use on shearadiance.com. It does not apply to wholesale orders, which are covered by our Wholesale Terms and Conditions, or to products bought from a spa, salon or other retailer, which are covered by that seller's policy. Products bought from unauthorized sellers, including third-party marketplace sellers, are not eligible for return, refund or exchange with Shea Radiance.

RETURNS AND EXCHANGES

We want you to be happy with your purchase from Shea Radiance. If you are not completely satisfied with your purchase we can accept a return for an exchange or refund as long as the product is in its original packaging. 

Please email all return inquiries at orders@shearadiance.com.

CANCELLATIONS

All products ordered and not processed/packed in our ordering system can be cancelled (via E-mail or telephone) for a full refund (including shipping). If you plan on canceling, please let us know within 24 hours of placing your order since we process orders as soon as we can.

RETURNS

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Original packaging including bubble wrap, shrink wrap and materials must be intact.

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable, and return shipping fees are not reimbursed. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 days. Refunds are for the cost of the returned product only and do not include original or return shipping charges.

Late or Missing Refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@shearadiance.com.

SALES ITEMS 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

UNDELIVERABLE

Orders returned to us as undeliverable because of an incorrect address or a refused delivery will be refunded within 5 business days, less original shipping charges and a 15% restocking fee. If you would prefer we reship instead, we will charge the new shipping cost and waive the restocking fee.

EXCHANGES 

orders@shearadiance.comend your item to: Shea Radiance, 8520 Corridor Road Unit K, Savage, MD 20763 United States.

RETURNING GIFTS

If the returned item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.